Frequently Asked Questions
Last revised: August 14, 2026
These answers summarize our core US ordering, shipping, return, payment, and support standards.
Where do you ship
We currently ship only to supported addresses in the United States.
What does shipping cost
Standard shipping is free on every United States order, with no minimum spend.
When will an order arrive
Preparation normally takes 1–2 business days. After shipment, estimated carrier transit is another 4–6 business days.
Will I receive tracking
Yes. Tracking is provided after the order ships.
Can I cancel
Request cancellation before shipment. After dispatch, follow the Refund Policy.
What is the return window
Eligible items may be returned or exchanged for any reason within 30 days after delivery.
Who pays return shipping
We pay approved return shipping for no-reason and quality-issue returns, issue a prepaid label, and charge no restocking fee.
How fast is a refund
After an approved refund is issued to the original method, allow 5–10 business days for the financial institution to post it.
Which payments are supported
Checkout uses USD and may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards when displayed.
How do I contact you
Use the verified merchant contacts below. Customer care is available Monday through Friday, 9:00 AM–5:00 PM in the listed store timezone.